Informativa sulle spedizioni
Shipping Policy
At Jema Jewellery, every order is packed with love and shipped from Germany.
Please read our shipping policy carefully before placing your order.
Processing Times
Orders are usually processed within 1–6 business days, depending on the product, order volume, and whether you selected a packing video option.
Estimated processing times:
Orders without packing video: usually processed within 1–3 business days
Orders with packing video: usually processed within 1–6 business days
Orders with a packing video may take longer because they need to be prepared, filmed, and packed for our social media content.
Processing times may be longer during busy periods, product drops, holidays, or high order volume.
Shipping Location
All orders are packed and shipped from:
Jema Jewellery
Kornstraße 101a
Bremen, Germany
Shipping Destinations
We offer worldwide shipping from Germany.
Available shipping options and costs will be shown at checkout based on your delivery country and order details.
Shipping Times
Delivery times depend on the destination country and shipping carrier.
Estimated delivery times:
Germany: approximately 2–5 business days
Europe: approximately 5–12 business days
International orders: approximately 7–21 business days
Please note that these are estimates only and are not guaranteed. Delivery times may vary due to customs, carrier delays, holidays, weather conditions, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout and may vary depending on your delivery location and order value.
If free shipping is available for your order, it will be shown at checkout.
We offer free shipping in orders above 69 €
Tracking
Where tracking is available, you will receive a shipping confirmation email with your tracking information once your order has been shipped.
Please allow some time for the tracking information to update after your package has been handed over to the shipping carrier.
Customs, Duties, and Import Taxes
For international orders outside Germany or the European Union, customs duties, import taxes, handling fees, or other local charges may apply.
These charges are not included in the product price or shipping cost unless clearly stated at checkout.
Customers are responsible for any customs duties, taxes, or import fees required by their country.
Jema Jewellery is not responsible for delays caused by customs processing.
Incorrect or Incomplete Addresses
Please make sure your shipping address is complete and correct before placing your order.
Jema Jewellery is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice an address mistake after placing your order, please contact us as soon as possible at:
We will do our best to help, but we cannot guarantee changes once the order has already been processed or shipped.
Lost or Delayed Packages
Once your order has been handed over to the shipping carrier, delivery is outside our direct control.
If your package is delayed, please check the tracking information first. If you need help, you can contact us at:
We will do our best to assist you, but Jema Jewellery is not responsible for delays caused by shipping carriers, customs, incorrect addresses, or circumstances outside our control.
Damaged Packages
If your order arrives damaged, please contact us immediately at:
Please include your order number, a description of the issue, and clear photos of the damaged packaging and items so we can review the situation and help you.
Contact
For any shipping questions, please contact us at: