Shipping Policy

Shipping Policy

At Jema, every order is carefully packed by hand to create a special unboxing experience. We work with trusted shipping partners to ensure your jewelry arrives safely and as quickly as possible.

Processing Time

All orders are processed within 1–2 business days.
Once your order has been packed and shipped, you will receive a tracking number by email.

Please note that processing times may be slightly longer during launches, promotions, or holiday periods.

Shipping Locations

We currently ship worldwide.

Estimated Delivery Times

Delivery times vary depending on the destination:

• Germany: 2–4 business days

• Europe: 4–8 business days

• International: 7–14 business days

Shipping times are estimates and may vary due to customs or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the selected shipping method.

From time to time, we may offer free shipping promotions.

Customs & Import Duties

For international orders outside the EU, customs duties or import taxes may apply depending on your country’s regulations.

These charges are determined by local authorities and are the responsibility of the customer.

Lost or Delayed Packages

Once a package has been shipped, delivery is handled by the carrier. If your order appears delayed or lost, please contact us and we will gladly help investigate the shipment.

Address Accuracy

Please double-check your shipping address before completing your order. Jema is not responsible for packages delivered to incorrectly entered addresses.