Returns & Exchanges
Returns & Exchanges
We want you to love your Jema jewellery.
If for any reason you are not completely satisfied with your order, you may request a return within 30 days of delivery.
Eligibility
Items must be:
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Unworn
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In original condition
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Returned in the original packaging
For hygiene reasons, earrings cannot be returned unless they arrive damaged or defective.
How to Start a Return
To request a return, please contact us at:
Include your order number and reason for return.
Once approved, you will receive instructions on how to send your item back.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.