Returns & Refunds

We hope you love your Jema Jewellery order! However, if you are not completely happy with your purchase, you may request a return in accordance with the conditions below.

Requesting a Return

If you would like to return your order, please contact us within 14 days of receiving your order.

When contacting us, please provide:

• Your full name
• Your order number
• The item(s) you would like to return

Please do not send your return without contacting us first. Once your return request has been received, our team will provide you with the necessary return instructions and return address.

Items must be returned in their original condition, unworn and unused, with their original packaging where applicable.

Unless otherwise required by applicable law or the item is faulty or incorrect, return shipping costs are the responsibility of the customer.

Return Processing

Once your return has been delivered to us, please allow our team time to receive, inspect, and process the returned item(s).

Delivery confirmation from the shipping carrier does not mean that the return has already been inspected or that a refund has been issued. Returns are processed during our normal business hours and in the order in which they are received.

Once we have inspected your return, we will notify you regarding the status of your refund.

Refunds

If your return is approved, the refund will be issued to your original payment method.

Please allow 5–10 business days from the processing of your return for the refund to be completed and/or reflected in your account. The exact time may vary depending on your bank, card issuer, or payment provider.

Weekends and public holidays are not considered business days.

Please note that the time required by your bank or payment provider to make the funds visible in your account is outside of Jema Jewellery's control.

Shipping Costs

Original shipping costs are non-refundable, except where reimbursement is required by applicable consumer law, such as in certain cases involving faulty, damaged, or incorrectly supplied goods.

Return shipping costs are also the customer's responsibility unless otherwise required by applicable law.

Important

Submitting a return or receiving confirmation from the shipping carrier that a parcel has been delivered does not mean that a refund is immediately due or has already been processed.

All returned items must first be received and, where applicable, inspected and processed by our team. We kindly ask customers to allow the stated processing timeframe before contacting us regarding the status of a recently delivered return.

Nothing in this Returns & Refunds Policy limits any rights you may have under applicable consumer protection law.

For any questions regarding a return or refund, please contact us with your name and order number, and our team will be happy to assist you.

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